Support


We provide all Optimum Document Services customers with a contact number to access our Help Desk. Telephone support is available during our normal business hours of 0800 to 1700 Eastern time.

Customers calling after business hours can leave a message in the specified support mailbox. The voice-mail is checked on an on-going basis throughout the day. Email support is also available from within the Optimumâ„¢ online application using the support tab. We encourage all customers to email us using this method. Alternatively, all customers can contact Optimum Document Services using the following email address: support@optimumdocument.com.

Incoming email from customers arrives at the help-desk, and emails received during normal business hours will be responded to within the same day.

When you need support, we stand ready to assist you.